Personal info collected
to register, we need your name, email, phone number, home address, shipping and billing addresses so that payments can be made and taken. Saved card details will never be shared with third parties. We may also obtain information as a result of authentication or identity checks.
Information we may collect
We may collect and process the following data about you:
Information you give us
You may give us information about you by filling in forms on the website or on paper, or by corresponding with us by phone, e-mail, online chat, face-to-face meetings with our team, customer surveys or otherwise. This includes information you provide when you register to use the website, subscribe to our service, make a purchase through the website, and/or when you report a problem with the website. The information you give us may include:
Contact details and information to confirm your identity, such as name, address, date of birth, e-mail address, phone number and password (your password is hashed so we can never see it)
Financial information, such as debit card and banking details
Information on transactions carried out using our website
Consents or any permissions that you give us to process your personal data, including communications that you would like to receive from us
Information we collect about you
Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
Information about your visit to our website including the full Uniform Resource Locators (URL) clickstream to, through and from the website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
How your info may be used?
HHH may use your personal information for making and receiving payments and managing your account. Your personal info may also be checked with credit agencies to prevent fraud and when legally necessary, we may disclose your info to a relevant regulatory body. We may also use your information to send you marketing updates, but only if you are in agreement with this. We do gather information about statistics and site traffic, but your personal details will never be passed on. We may use personal information for internal marketing, demographic studies, to keep HHH the best it can be. At all times, you may choose to opt out of receiving marketing emails and/or sms from highheelhierarchy.com
How to access and change personal information
Sign in, and in the ‘my account’ section, your information will be available to review or change. Only you and customer service at HHH may access your personal data using your password and ID. My details, shipping details, and my preferences, may be changed online. You can change or delete saved credit card details each time you purchase. You will also be able to delete saved credit card details by adding or editing a shipping/billing address. You can always email us through the contact us page.
Information stored with highheelhierarchy.com?
We will always endeavor to maintain safeguards and ensure the security, integrity and privacy of the information you have provided. When you access your account, we use a secure socket layer (SSL) encryption which encrypts your information before it is sent to us, to protect it from unauthorized use.
As a data subject, you have various rights to protect your data, which are:
The right to be informed about our collection and use of personal data;
The right of access to the personal data we hold about you;
The right to rectification if any personal data we hold about you is inaccurate or incomplete;
The right to be forgotten – i.e. the right to ask us to delete any personal data we hold about you (we only hold your personal data for a limited time, as explained above, but if you would like us to delete it sooner, please contact us using the details below);
The right to restrict – i.e. prevent the processing of your personal data;
The right to data portability – i.e. obtaining a copy of your personal data to re-use with another service or organisation; and
The right to object to us using your personal data for particular purposes.
You can exercise such rights by contacting us at [email protected]
Where and how do you ask questions or file a complaint?
To ask questions or to file a complaint, please contact us at [email protected]