High Heel Hierarchy has a zero tolerance policy when it comes to counterfeit items. We guarantee our items to be authentic and offer a full refund if our clients are not 100% satisfied.
High Heel Hierarchy is not affiliated with Christian Louboutin. Christian Louboutin® is a registered trademark of Christian Louboutin.
Returns Policy- 100% SATISFACTION GUARANTEE
We offer a 14 day return period on all FOOTWARE. We do not accept return of handbags and accessories or items purchased with a payment plan.
We stand behind the accuracy of all items we offer for sale and strive to provide you with an exquisite shopping experience.
In order to avoid unnecessary returns, please read the description of the item, view all the photos carefully and check the measurements before purchasing.
We accept domestic returns under the following conditions:
1. Notify us via email at [email protected] within 3 days of receiving your item, and include the tracking/shipping information.
2. Merchandise must be unused and returned in the same condition.
3. Return shipment must be received within 14 days of original purchase delivery.
Once we’ve received and reviewed your returned goods, a refund will be issued within 5 working days. If an item is found further used or in a condition different from its original shipment, we reserve the right to refuse the refund and these items will be returned to the customer.
Please also note that ALL shipping costs are non-refundable.
All items must be returned to:
High Heel Hierarchy Ltd.
When using the ‘personal service’, we kindly ask you to carefully examine the item(s) prior to your purchase.
New: a brand new, unused and unworn item in perfect condition with no damage. See the listing for full details.
Excellent: an item that looks new but has been worn and has no visible wear or damage. Very minimal wear and tear. See the listing for full details and description of any imperfections.
Very good: an item that does not look new and has been worn but is in very good condition with no obvious damage. Very minimal wear and tear. See the listing for full details and description of any imperfections.
Good: an item that has been worn but is in good condition. Very minimal damage including scuff marks but no holes or tears. See the seller’s listing for full details and description of any imperfections.
Acceptable: an item with obvious wear. May have some damage but still wearable. See the listing for full details and description of any imperfections.
If you have any concerns or questions please notify us online, and will do our best to resolve any issues.
We do NOT accept international returns.
Different return policy applies to items sold using our payment plan options. Please read details here https://www.highheelhierarchy.com/payment-plan/
Your order will be dispatched within 48 hours (excluding weekends and national holidays) after full payment has been received. Shipping will be tracked, signed for and fully insured.
Mainland UK- free delivery (up to 2 working days)
Europe- £15 (3-5 working days)
Andorra, Azores, Sicily, Canary Islands, Balaeric Islands, Malta, Greece, Norway, Switzerland, Turkey- £25
USA & Canada- £30 (5-7 working days)
Middle East – £30 (6-8 working days)
Worldwide- £35 (7-9 working days)
Please contact us if you require Express Shipping.
CUSTOM CHARGES FOR OTHER COUNTRIES
You are responsible for any import duties requested before or after delivery.
Import fees vary from country to country. If you have any questions about these fees please contact your local customs and excise department, they will be able to provide a cost break down for you. Or use one of the following duty calculation tools: